This policy explains how ServiceGhana collects, uses and protects your personal data across our apps and website.
1. What we collect
- Account data: name, mobile number, email (optional) and profile photo.
- Partner data: company name, address, trade licence, VAT number, and staff names and phone numbers you add.
- Booking data: services, dates, addresses, messages and calls between customers and professionals, ratings and reviews.
- Payment data: payment method type and transaction records. Card details are handled by our payment provider.
- Device & location data: device type, app usage and, with your permission, location to show the job address and directions.
2. How we use it
To create your account, verify your phone number, match and complete bookings, process payments and payouts, send notifications, provide support, prevent fraud and improve the service.
3. Sharing
We share the details needed to complete a booking (such as name, address and phone number) between the customer and the assigned Partner or staff member. We also share data with service providers who help us run the platform, such as payments, SMS/WhatsApp delivery and hosting, and when required by law. We do not sell your personal data.
4. Retention
We keep data while your account is active and for as long as needed to meet legal, tax and dispute requirements. When you delete your account we remove or anonymise personal data, except what we must keep by law.
5. Your rights
You can ask to access, correct or delete your data, and to object to certain uses. You can edit your details in the app or request account deletion. You can turn off notifications and location in your device settings.
6. Security
We use technical and organisational measures to protect your data. No system is completely secure, so please keep your login codes private.
7. Contact
For privacy questions email support@serviceghana.com.