We are here to help! Whether you have a question about how the app works, encountered a bug, or need assistance with your account, check our FAQs below or reach out to our support team directly.
How do I reset my password?
Go to the Profile tab within the app, tap on the settings icon (gear), and select "Change Password". If you have forgotten your password, tap the "Forgot Password" link on the login screen to receive a reset link via your registered email.
How do I delete my account?
You can permanently delete your account and associated data by navigating to Profile > Settings > Delete Account. Please note that account deletion is irreversible, and all your progress, coins, and data will be permanently removed.
Why can't I hear anyone in the voice rooms?
This is usually due to microphone or speaker permissions. Please make sure you have granted the Lamma app permission to access your microphone. On iOS/Android, go to your device settings, find Lamma, and ensure "Microphone" is toggled on. Also, check your volume settings within the app.
How do I earn VIP status and rewards?
VIP status can be unlocked by purchasing a VIP subscription within the app. You can also earn free rewards, coins, and titles by participating in daily challenges, inviting friends, and joining live events!
Why is my game lagging?
Game performance can be affected by your internet connection. Try switching from mobile data to Wi-Fi, or vice versa. You can also lower the in-game graphics quality in the app settings if you are experiencing frequent drops.
If you couldn't find the answer to your question above, please don't hesitate to contact us directly. Our support team typically responds within 24 to 48 hours.
Email: support@lammaapp.com
Include in your email: Your username, device model, and a detailed description of the issue you are experiencing.
To report a technical bug or a player violating our Terms of Service, you can use the built-in reporting tool inside the app by navigating to the user's profile or by shaking your device within the app to open the bug report form. You can also send us an email with the subject line "Bug Report" or "Report Player".